Customer Experience

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Providing Faster Resolution to Technical Issues
In January 2023, Enterprise Technology & Services (ET&S) completed a three-year project to integrate the Enterprise Technology Help Desks at Keene Sta... Learn More
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myÂ̾ÞÈËÊÓƵ Portal: One Home for Everything
In August 2022, the Â̾ÞÈËÊÓƵ (Â̾ÞÈËÊÓƵ) engaged Pathify to unify campus portals for students, faculty, and staff. Each Â̾ÞÈËÊÓƵ camp... Learn More
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Endpoint Modernization: Improving the USNH Security Posture and User Experience
In FY23, the Enterprise Technology & Services (ET&S) Desktop Services team commenced a project to modernize all employee endpoints across all Universi... Learn More
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Creating Automated Marketing at KSC
In FY23, the Enterprise CRM team collaborated with Keene State College (KSC) stakeholders and Salesforce to undertake an analysis of the then-current ... Learn More