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Preparing for and responding to events that disrupt services and/or damage infrastructure is key to maintaining reliable service quality and availability.

• Disaster RecoveryÌýfocuses on the procedures and resources to be used to recover from a catastrophic event
• Business Continuity PlanningÌýdetermines your department’s action while needed services or infrastructure is unavailable.

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During a disaster:

IT will utilize customary communication mechanisms to communicate with the Â̾ÞÈËÊÓƵ Community as long as the disaster does not impact Enterprise Technology & Services (ET&S)Ìýoperations and the ET&S Service Desk. These are the same mechanisms that are routinely used to post information about scheduled service outages, phishing and scam attempts, and major service changes. Depending on the severity of such events, these mechanisms include one or more of the following:

• alerts posted to the IT or UNH web page
• directed communication through email
• special greetings at the IT Service Desk phone number
• telephone alerts to key representatives of major service providers and client groups.

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During an event that disables IT operations:

ET&S will utilize alternate communication mechanisms available through the University Emergency Group, the backup UNH web page that will be activated if the primary UNH web site is unreachable, or backup email services (WES). Where possible, cell phones will also be employed.

In a situation where no IT services are available, IT will post printed updates in the Durham student Memorial Union Building, or other central location if the MUB is not accessible.

• IT Service Desk:Ìý(603) 862-4242, hours: Mon-Fri 7:30am to 5:00pm